Refund Policy

1. Scope

This Refund Policy applies to all subscriptions, credit top-ups and other payments made to Brewcode Technologies Private Limited ("Brewcode", "we", "us" or "our"), the developer and operator of Eminex, registered at #198, CMH Road, 2nd Floor, Desk No. 269, Indiranagar, Bangalore, India – 560038.

Please read it before you pay. By completing a payment for Eminex, you confirm that you have read, understood and agree to this policy.

2. No refunds

ALL PAYMENTS MADE FOR EMINEX ARE STRICTLY NON-REFUNDABLE. Once a payment is processed — for a monthly plan, a plan change, a credit top-up or any other charge — it is final. This applies without exception, including where:

• You changed your mind after subscribing or buying credits.
• You did not use the Service, or did not use all your credits, during the paid period.
• You bought the wrong plan or top-up by mistake.
• The Service did not meet your expectations, or you found an alternative.
• You experienced technical issues, bugs, errors or downtime.
• A connected platform, ad platform or other third-party service failed, changed or became unavailable.
• AI-generated content, recommendations or results were not what you expected.
• You cancelled or downgraded before the end of the billing month.
• A feature you expected is not included in your plan, or you reached a plan limit.
• Your account was suspended or terminated for breaching our Terms of Service.
• You closed your business or no longer need the Service.
• Force majeure events, including natural disasters, government action or internet outages.

3. Ad spend is not paid to us

Money spent on advertising is charged by the ad platform (for example Meta or Google) directly to your ad account. It is never paid to Brewcode, so we cannot refund it; any request about ad charges must go to that platform.

4. Try it free first

Every new workspace starts on a free, limited Sandbox plan, and no payment is taken until you choose a paid plan. We encourage you to use it to decide whether Eminex fits your needs. We do not offer free trials of paid plans that turn into a paid subscription automatically.

5. Monthly plans

• Plans are billed monthly in advance, on the date you subscribed.
• They renew automatically each month until you cancel.
• Cancelling stops the next renewal; you keep your plan until the end of the month you have paid for.
• No refund or credit is given for the unused part of the current month.

6. Credits

• Plan credits renew each billing month; unused plan credits do not carry over and are not refunded.
• Top-up credits do not expire at month end, but are non-refundable once bought, including when you cancel or your account is deleted.
• Credits have no cash value and cannot be transferred to another account.

7. Changing plans

When you change plans, the amount charged is shown by our payment processor before you confirm, and any charge for a plan change is non-refundable. No refund or credit is issued for moving to a lower plan.

8. How to cancel

• Sign in to Eminex at app.eminex.ai.
• Go to Settings → Billing and press Manage billing.
• On Stripe's secure billing page, choose to cancel your plan and confirm.
• If you have any difficulty, email support@eminex.ai before your renewal date and we will cancel it for you.

9. Deleting your account

Deleting your account is separate from cancelling your plan. Cancel your plan first to avoid further charges, then ask us to delete your account by emailing support@eminex.ai. Deletion does not trigger a refund, and it is permanent, so export anything you need first.

10. What we offer instead

• Support: we will work with you to fix bugs, errors or usability problems.
• Flexibility: change plans, or stop renewals, at any time.
• Guidance: in-app guides and direct help to get the most from Eminex.
• Billing error correction, as described below.

11. Billing errors

Refunds are not available, but genuine billing errors are corrected. We will refund:

• A duplicate charge for the same transaction caused by a system error.
• A charge for a plan other than the one you subscribed to (we correct the difference).
• A charge made after a valid cancellation had been processed.

12. Raising a billing dispute

Email support@eminex.ai with the subject "Billing Dispute — [your account email]", including your account email, the invoice number or transaction ID, and a description of the error. We acknowledge disputes within 3 business days and resolve them within 10 business days. Approved corrections are returned to your original payment method within 5–10 business days.

13. Chargebacks

Please contact us before disputing a charge with your bank or card provider — genuine billing errors are fixed quickly without one. If you file a chargeback for a valid charge:

• Your account may be suspended while the dispute is resolved.
• If the chargeback is found invalid, you must pay the original amount plus any fees the payment processor charged us before your account is restored.
• Repeated or fraudulent chargebacks lead to permanent termination.
• We may pursue recovery of chargeback-related losses through legal means.

14. Custom agreements

Where Brewcode has signed a separate written agreement with your organisation, the refund and cancellation terms in that agreement apply. Otherwise this policy applies in full.

15. Consumer protection in India

We respect consumers' rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. This policy is published on our website before you pay, our prices are shown in full with no hidden charges, and billing disputes follow the process above. You may also contact the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission.

Nothing in this policy overrides any rights you have under Indian consumer protection law that cannot be excluded. To the extent the law allows, fees for services already provided or made available are non-refundable.

16. Governing law

This policy is governed by the laws of India. Disputes are resolved as set out in our Terms of Service, subject to the jurisdiction of the courts in Bengaluru, Karnataka, India.

17. Changes to this policy

We may update this policy. Changes are posted on this page with a new date; continuing to use the Service after that means you accept the revised policy.

18. Contact us

• Company: Brewcode Technologies Private Limited
• Product: Eminex
• Email: support@eminex.ai
• Website: www.eminex.ai
• Registered address: #198, CMH Road, 2nd Floor, Desk No. 269, Indiranagar, Bangalore, India – 560038
• Response time: within 3 business days for billing queries